Vacation Rental Co-Hosting and Consulting
“We curate an elevated guest experience for host profit and peace of mind”
Consulting Services
Everything you need to get started, taken care of.
Set up is a time consuming and intimidating process. Our Vacation Rental Consulting Services set you up for success and ease of operating. We provide a list with the recommended products for each room of your house with links to the best value sites for purchase. Recommendations for automation so that the house can be monitored and problems can be solved remotely with ease. Recruiting and recommendations for hiring your turnover team. All of your standard operating procedures, inventory and check lists created for your unique property. All your guest communications templates created specifically for you. We create a guest guidebook so your guests know how to find and use everything in your rental and recommendations for the surrounding area. We will coordinate professional photography and get your listing set up and ready to standout and get booked.
Each property is unique. We take time to get to know your property and community before helping you define who your ideal guest is. From there the design, listing set-up, turnover team, standard operating procedures, check-lists, marketing and communication style will follow.
Guest Communications
Pillow + Palm co-hosting offers concierge-style guest communications, with the highest level of responsiveness. We make sure we are knowledgeable of all the features and workings of your home and familiar with the local community and all it has to offer visitors. We anticipate guests’ needs and questions with messaging, signs, notes, and guides in the home and respond to guests’ needs whenever a question should arise.
Service Coordination
Service Coordination
Pillow + Palm co-hosting offers service coordination for vacation rental owners. This service includes overseeing the coordination of your calendar and communications for cleaning, laundry, yard care, pest control, deliveries, individualized guest requests, pool and spa maintenance, trash removal, plumbing, estimates, and repairs. We also provide concierge services and 24/7 customer support.
Platform Set Up
and Management
Platform Management
Pillow + Palm co-hosting provides a complete suite of tools to help you get your property seen and booked at an optimal rate. We help with everything to create and maintain a listing that stands out. We post and update photos and descriptions, market the property with attention to your ideal guest and local events and attractions. We maintain rank, listing and price optimization.
About Pillow + Palm
“The more you give to the guest experience, the more you get out of the host experience.”
– Lisa de Jong
Pillow + Palm co-hosting was born out of our experience as hosts. As Airbnb Superhosts and VRBO Premier hosts, we know what it takes to create an elevated guest experience and we love doing it.
About Us
