Guest Communications
Services
About Guest Communication Services
Pillow + Palm will automate messaging to ensure that the already anticipated guest questions and needs are responded to before they even have to ask. The unique value that Pillow + Palm adds to co-hosting is in-depth knowledge of your home. We do this with a methodical onboarding process. We know how each of the electronics and appliances work so we can not only anticipate needs with detailed instructions, signs, and guest handbook, but we can also individualize responses to questions and troubleshoot based on whatever question comes up during guests’ stay. We are on it.
Our goal is the anticipation of guest needs and responsiveness at a level that feels seamless. It is made clear to guests from the first communication that they do not need to spend their vacation trying to figure things out. We are on hand to help whenever the need arises. Not only is Pillow + Palm responsive to help guests navigate your home, but we are also here to help guests navigate the community. We can help guests figure out the services, experiences, activities, and restaurants that best fit their needs for their vacation. Pillow + Palm is here to help anytime from booking to review.
Questions about Guest Communications
Guest Communication Services FAQs
Does Pillow + Palm respond to guest inquiries prior to booking?
How does Pillow + Palm respond to specific guest questions during their stay?
Pillow + Palm is attentive and responsive to guests’ needs at all times. We make sure we are familiar with where to find everything in your home and how everything works. We have a thorough process for familiarizing ourselves with the property during the onboarding process and then with our virtual inspections during each turnover. This not only helps us to prevent needs through regular maintenance it also helps us to anticipate needs and provide clear instructions in the guidebook, automated messages, and signs in well-appointed locations.
Does Pillow + Palm provide guests with referrals and recommendations?
Pillow + Palm provides a concierge-style referral service. We will familiarize ourselves with all the best your location has to offer and will help your guests find exactly what it is they are looking for.
How does Pillow + Palm respond to grievances or refund requests?
While Pillow + Palm goes to lengths to make sure expectations are clear prior to guests’ arrival, occasionally something could go wrong. Pillow + Palm will respond with professionalism and empathy while following the policies laid out by the owner.
Does Pillow + Palm take care of the guest reviews?
Yes, Pillow + Palm will write thoughtful reviews with detailed comments and appreciation for guests. Pillow + Palm will review on the day of checkout after the home has been inspected. If anything but a 5-star review is recommended Pillow + Palm will report issues and concerns to the owner prior to posting the review.